Design leadership / AI Governance

AI, with accountability.

Asked to share lessons from Rock This, my independent project, I developed a proposal for how Citi Design could adopt AI with clear standards, shared ownership, and human judgment.

Kirk Lewis II / Proposed operating model

01 / Review

From prototype to product.

Partners were submitting polished AI prototypes through intake. The work still needed the knowledge, constraints, and decisions of other disciplines.

Declare what needs review.

Choose one primary category, an optional secondary category, and make known placeholders visible.

  • Visual & Interaction Fidelity
  • Content & Language
  • Connectivity & Flow
  • Informational Structure

Example handoff

Primary: Connectivity & Flow

Secondary: Visual & Interaction Fidelity

Intent: Validate checkout step order and branching.

Known placeholders: Draft copy; simulated data.

Primary feedback is blocking for this review; secondary feedback is advisory.

Bring in the right disciplines. Record gaps and route unresolved questions to Product, Design, Research, Content, Accessibility, Engineering, and Risk as needed. A focused review does not establish product approval.

02 / Access

Access grows with evidence.

Capability, project need, and partner review determine the environment and permissions.

Tier 0 / AI-literate

Approved tools. No sensitive data.

Tier 1 / Promptable systems

Design-system assets. Owner review.

Tier 2 / Prototype-capable

Synthetic data. No production APIs.

Tier 3 / UAT-connected

Scoped, time-bound access.

Tier 4 / Pattern lead

Engineering-owned release.

Evidence informs access.

Training develops capability. Access requires evidence, sign-off, and continued review.

  1. 01

    Skills challenge

  2. 02

    Partner review

  3. 03

    Recorded placement

  4. 04

    Renewal & appeal